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BusinessObjects Online Frequently Asked Questions

Below are some Frequently Asked Questions with Answers. These questions relate to the performance and functions of BusinessObjects Online.

For further information about specific data/reports:

  • SIMS/Student
  • RADCDV/Research Award
  • Compel/.HR

click on Data Specific Information for useful links.

Logging in

Folder Navigation

Finding Reports

Refreshing Reports

Printing


Logging in

Where is the BusinessObjects Online webpage?

The full web page address (URL) is: https://mbows01.cf.ac.uk/businessobjects/enterprise115/desktoplaunch/InfoView/logon/logon.do but you can just type in the shortcut boweb.  

It is recommended that you make this a favourite for future reference.

Why can’t I log in?

Error Message: "Enterprise authentication could not log you on.  Please make sure your logon information is correct."

You’ve typed in the incorrect password.  Email  insrvConnect@cardiff.ac.uk  to request that your BusinessObjects password is reset

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Folder Navigation

Why can't I see any folders?

You haven’t clicked on expand button to view folders and subfolders.  Click on the + (expand button) to the left of the folder name to display folders beneath.

Why can't I see the folder I'm looking for?

You may not have access rights to the folder you are looking for.  If you cannot see the folder or subfolder when you click on the expand button, you will need to apply for extended access.  To obtain an application form, click on the link http://www.cardiff.ac.uk/insrv/businessobjectsonline/account.html

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Finding Reports

Why can't I see the report I'm looking for?

Click on the folder name, reports will be displayed in the right pane.

OR

Scroll to the bottom of the list.  If 1 2 (3 4) is displayed, there are more pages listing further reports.  Click on the required page to find the report.  Note, reports are listed in alphabetical order.

OR

If you don't know which folder to look in, type in one or more words from the report title into Search Title.  A list of reports containing those words will be displayed.  Next to them is the folder/subfolder in which they're located

OR

If you don't know which folder to look in, click on Reports and download a list of reports from the Related Resources section.  All the reports and which folder/subfolders they are located in are listed.

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Refreshing Reports

Why don't I get any data when I refresh a report?

Error message: "No data to retrieve in Name of Report query."

You have made an error with the responses to the prompts.  Click on Refresh Data and check your responses for errors, e.g. the correct case.

OR

Error message: "No data to retrieve in SQL 1 with Live Connection."

There is no data meeting the prompt responses you have provided. 

OR 

Click on Refresh Data and amend your responses and refresh again.

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Printing

Why can't I print?

The view needs to be changed into PDF to allow printing.  Click Document and select PDF view.  Wait a few moments.  Print as if a PDF document, selecting the pages required.

Why, when I want to print just one report, are all the reports are printed?

When printing in PDF, all the reports are printed, unless specific pages are selected.  Using bookmarks, go to the report you wish to print.  Note the page number in the page navigation a the bottom of the screen.  Using bookmarks, go to the next report and note the page number.

Click on print and under Print Range, select Pages From: and input the first and last page numbers required.

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