- What is the eduroam service?
- Cardiff University staff and students visiting other institutions
- Information for visitors to Cardiff University
- Useful websites, guides and help
What is the eduroam service?
The eduroam service (or JANET Roaming Service) allows users visiting participating institutions to access network resources using the logon credentials from their own institution.
eduroam allows users guest access at other academic locations without the need for guest accounts.
The level of network access a visitor has is set by the host university and may vary from one university to the next. More information about the eduroam service can be found on the eduroam website.
Cardiff University staff and students visiting other institutions
Before visiting an institution, check whether it participates in the eduroam service. A map of participating institutions throughout the UK is available at JANET Roaming - National Locations.
The interactive map can be used to locate a web page for each participating institution with instructions for accessing the eduroam service. These pages will also explain the type and location of access points, the type of service they support, and the procedure.
Your username and password
Your username is in the following format: email@example.com. Note: this is not your email address.
For example, Joe Bloggs might have the email address firstname.lastname@example.org. However to access eduroam (or JANET Roaming) he would use email@example.com. Your password will be your normal user password for network access.
If the site you are visiting is a "JRS2" or "JRS3" enabled site then users should use the "eduroam" SSID and the outer (TTLS) identity should be set to firstname.lastname@example.org. Your password will be your normal user password for network access. Please note that when connecting to eduroam, your password will be case-sensitive.
Cardiff University will provide staff and students using eduroam at another institution access to web-based email and Remote Desktop. Please note that the institution you are visiting may restrict your ability to access some of these features.
Check the institution's website for details of the access available - these can be found at JANET Roaming - National Locations.
Information for visitors to Cardiff University sites
If you are visiting Cardiff University from a participating eduroam institution, you can connect to the eduroam wireless network.
To access eduroam, you will need a username and password from your home institution. You should then automatically be able to access the eduroam network when you arrive at Cardiff University.
The eduroam network can be accessed across Cardiff University. The service is available via laptops and wireless-enabled devices only.
All alumni and visitors should abide by the Cardiff University Regulations and JANET Acceptable Use Policy
Help and support
All support queries should be directed to your home institution.
Technical information which your home site may need to know
- Cardiff University provide the JRS2 service 802.1x, WPA2-Enterprise and TKIP (PEAP/MSCHAPV2)
- The SSIDs (Service Set Identifier) available is "eduroam"
- Visitors will use the JRS2 tier
Useful websites, guides and further help
For assistance with using eduroam, please contact the IT Service Desk. Visitors should contact their home institution for support.
If possible, please be ready to provide the following information:
- The platform and operation system (OS) you are running (the specific version of the laptop)
- The specific MAC address of the device If you are working alongside a colleague, whether eduroam is / was working for them. If yes, the platform and operating system your colleague was using. (This will help us to see if the issue is particular to one type of operating system)
- Whether you have performed any recent security or software updates (some updates can affect wireless connections)
- The anti-virus software you are running (any device firewall configurations would also be useful, if known).